Property Management, Property Managers, Property Management Companies. Northpoint Asset Management

Welcome to a Better Rental Experience

Looking for a well-managed home in the right location? You’re in the right place. At Northpoint, we make the leasing process seamless, from your first search to your move-in day. Our team is here to guide you through every step so you can focus on what matters most: feeling at home.

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Already a Northpoint Resident?

We’re here to make your rental experience convenient, connected, and stress-free. Through your Resident portal, you can pay rent, request maintenance, and connect directly with our team. At Northpoint, we believe great service doesn’t stop after move-in—it’s built into every part of your lease.

Resident Portal

Resources & Tools for Residents

Wealth Building Rewards (powered by Roots)

An optional program for Northpoint residents designed to help you build financial confidence through education, saving/investing rewards, and credit‑building tools.

Financial Education: learn practical money basics
Investing & Saving: earn rewards that support consistent habits
Build Credit: tools that can help strengthen your credit profile

Explore Wealth Building Rewards Read FAQs

Northpoint provides access to this optional benefit. Roots administers the program experience and support.

Rewards that build lasting value

Unlock up to $560 in annual value per enrolled member.
$10 per enrolled person per month (added to rent).
You can opt out of program communications at any time.

Benefit details and eligibility may vary by resident and program terms.

Understanding Maintenance Priorities

We want you to feel confident about your home’s care. This guide explains how we prioritize maintenance requests to keep you safe and comfortable.

Emergencies

Issues that cause immediate harm to people or property.

Examples: Flooding, sewage backup, fire, roof collapse, major safety hazards.

What to Do: Call 911 first if needed, then your local Northpoint office Emergency phone number.

Urgent Issues

Problems that affect comfort or daily living and should be fixed within 24–48 hours.

Examples: No heat or AC, no hot water, major electrical issues, backed-up drains, broken refrigerator/freezer.

What to Do: Email or call your manager during business hours (not at night unless it’s an emergency).

Non-Emergency

Inconveniences that don’t pose an immediate risk but still need repair.

Examples: Minor leaks, running toilets, dishwasher not working, small electrical problems, lighting issues, minor window damage.

What to Do: Submit a maintenance request through your Resident portal; repairs are scheduled based on priority and availability.

Have Questions?

We’ve Got You Covered

What is Wealth Building Rewards (Roots) and how do I sign up?

Wealth Building Rewards is an optional resident benefit program from Roots that helps residents build strong financial habits through short money lessons, rewards for saving/investing, and credit‑building tools. To learn more and enroll, visit our program page.
Is Wealth Building Rewards required? What does it cost?

No. Participation is optional. If you choose to enroll, the program is $10 per month for each enrolled resident and is added to your monthly rent charges. The program also promotes “up to $560/year in value” for enrolled members.
How do I pay rent?

Pay rent through the Resident Portal. Log in to make a payment, set up autopay, view your balance, and review your payment history.
Do I need Renter’s Insurance?

Yes, we require all Residents to obtain a Renter’s Insurance Policy. These are often between $10-$20/month and depending on the plan will protect you and your property in instances of injury, theft, fire, etc.
What utilities am I responsible for paying?

Typically, all utilities, which can include Water, Trash, Sewage, Electricity, Gas, TV, Cable, Internet, Phone, Alarm, and other secondary services. HOA fees are typically covered by the landlord. You are responsible to switch these services into your name.

Utilities covered by the landlord will be stated in your lease agreement.

View All Resident FAQs

Let us take the stress out of managing your rental. Whether you're a first-time landlord or a seasoned investor, our expert team is here to help you save time, reduce vacancy, and maximize your returns.

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Resident Resources Wealth Building Rewards

Earn rewards for learning, saving/investing, and building credit.

Welcome to a Better Rental Experience

Already a Northpoint Resident?

Resources & Tools for Residents

Account & Portal

Rent & Payments

Maintenance & Repairs

Wealth Building Rewards (powered by Roots)

Rewards that build lasting value

Find a Property

Understanding Maintenance Priorities

Emergencies

Urgent Issues

Non-Emergency

We’ve Got You Covered

What is Wealth Building Rewards (Roots) and how do I sign up?

Is Wealth Building Rewards required? What does it cost?

How do I pay rent?

Do I need Renter’s Insurance?

What utilities am I responsible for paying?

Professional Property Management, Made Easy.

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